Office Supplies and Client Relation (April 28th, 2007)
Office Supplies and Client Relation by Amy Rodda
Every office is different and subscribes to different needs under even a single product category.
However, it is not always possible for the managers to track and answer all the minute details of the needs of employees in a comparatively bigger office. We admit that it is not an easy task to operate.
Say, an office needs some tapes. Is this much information enough to get the job done! There are, Clear Tape, Double Sided, Drafting Tape, Adhesives and Litho Tape, Masking Tape, Packing Tape, Printed Tape, Invisible Tape and many other verities.
Now again we ask- ‘is this much information enough to get the job done!’ These tapes come in various sizes and colours to serve specific needs. Without being to market (i.e. without seeing the product and the new arrivals) how one can decide and define one’s specific needs!
The problems get more intense while buying computer accessories, inkjet cartridge, toner cartridge and even photo paper, glossy photo paper or photo printer paper.
An office comprising of even fifty or less employees faces huge problems regarding on-time office supplies. It is not always possible to find and recruit a person who is the best to understand the specific needs and choices of every individual and buy from market the ideal product at the best price.
To add to this, many companies do not want to burden themselves by stuffing a person for this job and instead, they sign agreements with local suppliers.
These companies try to ignore the fact that this job demands a specialist’s direct and sensitive attachment. To add to it, the company is always running the risk of paying some extra amount for not being updated about ever-changing market prices.
Otherwise, some companies just allow the employees to buy products themselves that wastes much valuable time of the person and the company.
A great number of companies are turning to online stationery supplier to solve these problems. However, many online suppliers cannot afford to employ client specific account management executives for personalized assistance.
Many of them just ignore (if they have really thought about that) this point partially to increase the profit margin in their stationery supply business. It all depends on the owner’s business ideology and business propositions.
It is high time for online office stationery suppliers to act in this issue; otherwise, the clients will remain deprived of services that they really deserve.
Still, there are people who invest on building a long-lasting relationship, perhaps for the reason that they believe: A good relationship always pays. Wish all the best for them.
Amy Rodda is an investigative freelance writer. She has years of experience in online office supplies and owns http://www.officeshopping.co.uk/ and - UK's leading Independent Office Stationery Company, showcases ranges of office supply, office equipment, office furniture supply on the most advanced and easy to use E-procurement site within the office products industry. Also offers computer toner and cartridges, promotional business gift and corporate interior office design.
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